Frequently Asked
Questions
Leasing
Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are shared spaces.
To simplify the billing process your total rent for the term is divided into equal installments, due on the first of each month during your residence.
Installment amounts are always equal and never prorated. If you move in after the first of the month or move out before the last day of the month you will still pay the full equal installment for that month.
Rent is due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
Maintenance
Our on-site, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E-mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
Parents
Rent is due the first of each month and may be paid online by ACH, debit, or credit card through the resident portal or by check or money order at the leasing office. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
Our on-site, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:
Option 1: Enter a service request through the online resident portal.
Option 2: E-mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.
General
While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:
COMMON AREA: Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM: Linens, pillows, mattress pad, towels, toiletries, shower hooks and curtains, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.
Yes! The Ranch at San Marcos is located right next to a Texas State University Tram Bus stop. For added comfort, the TXST shuttle stop is covered, shielding students from the sun, rain, or whatever the weather may bring that day.
The TXST shuttle arrives every 10 minutes. This simple convenience has a big impact on students’ day-to-day lifestyles. This additional mode of transportation adds flexibility, giving students the option to choose the method that works best for them.
Damage Liability Waiver
Our Damage Liability program brings you insurance explicitly designed with our residents in mind. It offers personal liability and the broadest personal property coverage backed by A+-rated insurance carriers that will satisfy your lease requirement and include maximum protection on your valuables.
